Selected case studies
Enterprise products, AI assistants and design systems for Fortune 500 teams and beyond. Much of my client work is under NDA, so mockups are recreated where needed.
JPMorgan Chase · Conversation design2025
Turning support calls into a direct path through the app
Mined call records and chat logs to find what business owners couldn't find, then designed the AI assistant's conversations to link them straight to the feature.
Conversation designResearchVoiceflow
Read the case study →
PPL Electric · Fortune 500 Energy2025
Designing consistency at scale across three utilities
Three merging utilities had three sets of systems, language and standards. I helped build the shared components, copy patterns and governance behind one consistent experience.
Enterprise UXDesign systemsUX writing
Read the case study →
Perfecti · Product design + rebrand2026
Connecting restaurant guests and servers before the first hello
Led a complete redesign and rebrand on a tight turnaround, delivering a developer-ready MVP for iOS and Android with a new social layer.
RebrandMobileDesign system
Read the case study →